I Don’t Know What I Don’t Know

CopperEgg LogoIn addition to my own posts, I also write for CloudTweaks, an authority on cloud computing. My most recent post focuses on another common IT issue: not being able to locate a problem due to outdated or inadequate monitoring software. The bottom line is it is seconds, not hours, that are required to root out danger quickly, or better yet, before it happens. The article features solutions provided by Austin, TX-based CopperEgg. Here is an excerpt:

What happens when the IT person doesn’t know where the source of a system failure is? What happens when that same IT person has to go and explain to an executive that the source of the problem cannot be found quickly, due to an organically-evolved legacy system or diagnostic tools that cannot reveal what is truly happening under the hood? What kind of answer can be given when the boss asks why we didn’t see this coming?

Such scenarios are enough to make most IT managers wake up at 3 a.m. in a cold sweat.

Minutes count, but seconds count even more. A sudden surge in social media activity for example, might place greater demand on a system which, if properly balanced and prepared, would likely be able to handle the increased load. But if a monitoring system is slow, outdated, or vague, or if it does not provide alerts in advance – based on current needs and past performance – then the crash comes first and frenzied diagnosis must follow afterwards.

To read the full article, please visit CloudTweaks here.

CloudTweaks

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